Samsung Concierge

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  • Last update: 5 years ago
  • Version: 01.01.18
  • Compatibility: Varies with device
  • Author: Samsung Eletronics Brasil
  • Content rating: Everyone
  • Package name:
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Samsung Concierge Review

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Samsung Concierge Review

O Samsung Concierge é um aplicativo exclusivo para os smartphones Samsung Galaxy S7 e S7 edge, sistema Android. Por meio dele, o usuário do smartphone poderá entrar em contato via telefone ou chat com um assistente pessoal que levará soluções a todas as dúvidas e necessidades relacionadas ao smartphone. Este Benefício é destinado somente para os consumidores que tenham adquirido e utilizem Smartphones Samsung Galaxy S7 ou Galaxy S7 Edge produzidos em território brasileiro, durante o período de 02 de abril de 2016 a 02 de abril de 2017.O Samsung Concierge permite que o usuário:
- Disponha de um número exclusivo para falar diretamente com o Concierge.
- Receba treinamento para uso do produto, com instruções via telefone ou agendamento presencial¹ numa loja Samsung.
- Receba suporte para transferir os dados do smartphone anterior para o novo, via telefone ou presencial¹.
- Receba suporte especializado onde quer que esteja, por meio do acesso remoto².
- Tenha atendimento preferencial, sem espera ou fila, nas assistências técnicas Samsung.
- Tenha seu celular reparado em até 1 hora e meia³, com o máximo de rapidez.
- Disponha de um serviço de leva e traz para seu celular em caso de reparo⁴
- Conte com um smartphone reserva durante o reparo de seu celular⁵1. Consulte as lojas para atendimento presencial em 2. Para acesso remoto via aplicativo, é necessário acesso à internet 3G, 4G ou via wi-fi estável. Poderá haver eventuais custos no uso da internet. 3. Em caso de falta de peças na assistência, o tempo de reparo poderá ser maior. Consulte a lista de assistências técnicas em 4. Serviço exclusivo para as cidades de São Paulo e Rio de Janeiro. 5. Sujeito à disponibilidade de 300 aparelhos Galaxy S7/Galaxy S7 edge. Serviço exclusivo para as cidades de São Paulo e Rio de Janeiro.

The Samsung Concierge is an exclusive application for smartphones Samsung Galaxy edge S7 and S7 Android system. Through it, the phone user can contact via phone or chat with a personal assistant that will take solutions to all questions and needs related to your smartphone.This benefit is intended only to consumers who have purchased and using Smartphones Samsung Galaxy Galaxy S7 or S7 Edge produced in Brazil during the period from 2 April 2016 to 02 April 2017.The Samsung Concierge allows the user to:
- Arrange a unique number to speak directly with the Concierge.
- Get training for use of the product with instructions via telephone or presencial¹ schedule in a Samsung store.
- Get support to transfer the previous smartphone data to the new, via phone or presencial¹.
- Get expert support wherever you are, through remoto² access.
- Have preferential service, no waiting or queue, the Samsung technical support.
- Keep your phone repaired within 1 hour and meia³, with maximum speed.
- Arrange a service takes and brings to your phone in case of reparo⁴
- Count on a smartphone reserve during the repair of your celular⁵1. See stores for personal assistance in 2. For remote access via application, you need access to 3G internet, 4G or via stable wi-fi. There may be potential costs of using the Internet. 3. In case of missing parts in assistance, the repair time may be longer. See the list of technical assistance in 4. Exclusive service for the cities of São Paulo and Rio de Janeiro. 5. Subject to the availability of 300 devices Galaxy S7 / Galaxy S7 edge. exclusive service to the cities of São Paulo and Rio de Janeiro.


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