HDB Financial Services OnTheGo

The app promises a wide range of top-notch features and options aimed to help HDB customers monitor their current financial activity, track the status of their loan applications in real-time mode, order services from the financial institution, get in touch with the bank’s customer support specialists, and receive useful information on the company’s products and services.

Design 4/5

The interface design of the HDB Financial Services OnTheGo app is minimalist and elegant. The main colors here are white and blue - the combination that makes it look very professional, clean, and easy on the eyes. All the icons and buttons are conveniently arranged, which ensures smoother navigation. The HDB OnTheGo mobile app does not have much space for customization that could make for a more personalized experience with the product, but otherwise, it looks just fine.

Usability 3/5

While the advertised functionality is impressive, plenty of online HDB Financial Services OnTheGo reviews show that users often experience trouble accessing those features on their Android devices, especially when the Internet connection is weak. One major issue with the app that HDBFS customers always complain about is the difficulty of the sign-up process.

At the registration, customers are required to provide their financial mobile number, so if you used a landline phone number when applying for the loan, you would have to visit the nearest branch office to update the information. The bank’s customer support cannot do that over the phone, which is extremely inconvenient and time-consuming.

Cross-platform use 4/5

The HDB Financial Services OnTheGo app is only available for Android users and does work on iOS devices. The app runs well on Android devices with the OS version of 4.2 and later.

In-app purchases 

All registered HDB customers can download this mobile app for free from the Google Play store. There are no in-app purchases here, and the app does not irritate its users with unsolicited advertisements.

The Bottom Line

The app is designed to provide registered HDB customers with solid loan-monitoring and managing experience. However, the registration and the logging-in processes are not as intuitive and pain-free as one would want, so the application might not be convenient for daily use.